Refund Policy

You can ask for a full refund within 7 days of your first purchase of a plan or credit pack, as long as you have not used any of the credits from it. There is no service fee.

Each generation costs us real money to produce, so purchases are not refunded once any of their credits have been used.

Subscription renewals are not refunded. You can cancel at any time to stop the next renewal, and you keep your plan and its credits until the end of the paid period.

If a generation fails, is canceled or is blocked by a content filter, its credits are returned to your balance automatically. You do not need to ask.

If we remove a major paid feature or seriously reduce a plan, you can cancel and ask for a fair pro-rata refund of the unused part of your payment.

This policy does not reduce any rights you have under the law where you live. If you are a consumer in the EU or UK, you may have a 14-day right to withdraw from a purchase. That right can end once you ask us to start providing digital content, such as by using your credits, where the law allows.

Write to support@noiryard.com from your account's email address with the date of your purchase. Approved refunds go back to your original payment method, and credits from that purchase are removed. Your bank may take several days to show the refund. Our payment provider may also have its own refund process for purchases made through it.